8 Years of Technical Support
3 Years of System Administration and Innovation
DyCom SmartStaff is a division of the DyCom Group, the core of which was founded in 1989 with the business of providing IT services to government and corporate clients.
Our work and commitment to become your partners have earned us an excellent reputation and goodwill we are proud of. We have a strong focus on long term relationships and our success is based on the value we bring to our clients businesses.
Our team consists of high skilled, experienced, proactive and motivated professionals. We make available a comprehensive suite of back office services including Administration, IT Services, Financial Services and Sales and Marketing support services.
We are proud to note that we provide not just service but first-rate service delivery that has evolved from a formidable organizational structure. In addition to this we have invested heavily in software management tools to ensure that nothing slips through the cracks and everything is secured and taken into account.
UNSW Australia
Master’s degree, Industrial Automation
Footscray Institute of Technology
Post Graduate Diploma, Electronics Engineering
Swinburne University of Technology
Bachelor’s degree, Mechanical Engineering
Technical Support Level 3- 18 years
Web Designer
Web Developer
Web Programmer
Project Manager
Administrative Tasks and Business Processes
Social Media Curation and Management
eCommerce Support and Management
Client and Project Management
Cash Flow Reporting (1 year)
Payroll Processing (1 year)
GST-BAS & PAYG Data Generation & Calculation (1 year)
SuperAnnuation Data Generation & Lodgement (1 year)
Profitability and Financial Reporting (1 year)
Bank Transaction Updating and Reconciliation (1 year)
Customer Invoicing (6 years)
Accounts Receivable Collections, Monitoring, & Reconciliation (6 years)
Accounts Payable Monitoring, Supplier Bills Processing, Recording, and Payment (6 years)
Cost Accounting (7 years)
Email Marketing – 4 yrs
Social Media Marketing – 4 yrs
Affiliation and Communication Specialist – 3 yrs
Copy Writing – 4 yrs
Product Researcher -6 yrs
Product Lister – 5 yrs
Order Fulfillment -3 yrs
Graphic Design -4 yrs
Lead Gen – 5 yrs
Data Entry – 6 yrs
Customer Service Support – 4 yrs
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Web Design
Art Direction
User Interface
Leading and Management – 8 years
Branding and Brand Management
User Experience – 2 years
Business Management – 1 year
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8 Years of Web Development
1 Year of Project Management
10 Years of WordPress Development
8 Years of Graphic Design
4 Years of WordPress Development
2 Years of Customer Service Representative
PHP
Laravel
CodeIgniter
Wordpress
Vue.js
Javascript
jQuery
CSS (LESS / SASS)
Full stack LAMP (Linux, Apache, MySql, PHP) Developer : 10years +
Jquery, Composer, RestFull API, JSON, : 10 Years +
Ubuntu server management : 10 Years +
WordPress Developer : 10years +
Codeigniter, Laravel, CakePhp, : 10 years +
Sql, MsSql, PostgreSql : 10 Years +
Git, SVN Version Control: 10 Years +
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8 Years of Technical Support
3 Years of System Administration and Innovation
Configuration
Operating System / Windows server / AD management tool
Customer Support
Technology / Troubleshooting
Documentation
Knowledgeable of Office 365 Administration
TCP/IP networking
Knowledgeable in Printer troubleshooting
Experience user of ConnetWise Ticketing tool and RMM tool called Automate
Over the past 10 years, we have very successfully engaged highly qualified and experienced staff from the Philippines to better equip your business with key areas of specialized services to provide a broad range of services. We have now developed a package specifically designed to assist small businesses live up to their goals and grow their business whilst keeping key staff involved in their own areas of expertise. We are in the perfect position to take care of a lot of the administration, marketing, sales and some elements of the after – sales and customer service support Our sole objective is to help you live up to your goals and grow your business in a very cost effective manner.
“There is a plethora of companies providing outsourcing services, yet how many of these actual companies have the goal to become partners in your success instead of just providing plain services? There are many other companies providing outsourcing services and most of them simply provide a service.”
At DyCom, we aim to work very much closer to your business with the specific aim of helping you to become successful and profitable. Our belief is that your success will result in our success. Our goal is become partners with you. Your success is our achievement.
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DyCom SmartStaff
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